· Shipment & Delivery
(Due to Covid 19 and lockdown areas shipments are delayed please note Containment zones are not operatable do not put any order)
progenresearchlab.mysimplestore.com understands that getting your items quickly is important to you and you can trust that your order will be quickly processed and safely delivered. We ship products almost anywhere in India other than a few locations which our logistic partners do not serve. When you place an order, we will estimate delivery dates based upon the availability of your item(s) and your shipment's destination. We usually get your shipment delivered within 2 to 21 business days of your placing the order on our website depending on the location.
If there is any further delay in shipping the products, One of our Customer support will call you regarding the same.
If you are willing to wait we ship your product otherwise refund will be issued in 1 to 2 business days at your banking details provided by you(once the package is returned to us).
Shipping charges will be calculated based on the location within India.
We have partnered with multiple courier providers for shipment of orders and based on your location, we may ship your order through any one of them. Even though we try our best to ensure on-time delivery, there are certain conditions under which the delivery may get delayed:
• Incorrect shipping address and mobile number
• Incorrect PIN code
• Nobody available at shipping address
• Extreme weather conditions
• Other Force Majeure
We send you a confirmation email / SMS once the order is shipped and another email when the order is delivered.
In case you want to check the shipment status in between you can track your order details at the link of our shipping partner.
Our Courier partner will deliver the product to you at the address provided by you.
You may collect it after signing the acknowledgement with Contact No. It is mandatory to give Telephone # or Mobile # of the person who receive the package.
The customer should possess any one of the following documents as ID proof to take delivery of the product:
- PAN Card
- Driving License
- Voter ID Card
- Aadhar Card.
Note: It is recommended to all our esteemed customers, please use our products as per the suggestions of Physicians/Vaidyas/Hakims