· Shipment & Delivery
(Due to Covid 19 and lockdown areas shipments are delayed please note Containment zones are not operatable do not put any order)
progenresearchlab.mysimplestore.com understands that getting your items quickly
is important to you and you can trust that your order will be quickly processed
and safely delivered. We ship products almost anywhere in India other than a
few locations which our logistic partners do not serve. When you place an
order, we will estimate delivery dates based upon the availability of your
item(s) and your shipment's destination. We usually get your shipment delivered
within 2 to 21 business days of your placing the order on our website
depending on the location.
If there is any further delay in shipping the products, One of our Customer
support will call you regarding the same.
If you are willing to wait we ship your product otherwise refund will be issued
in 1 to 2 business days at your banking details provided by you(once the
package is returned to us).
Shipping charges will be calculated based on the location within India.
We have partnered with multiple courier providers for shipment of orders and
based on your location, we may ship your order through any one of them. Even
though we try our best to ensure on-time delivery, there are certain conditions
under which the delivery may get delayed:
• Incorrect shipping address and mobile number
• Incorrect PIN code
• Nobody available at shipping address
• Extreme weather conditions
• Other Force Majeure
We send you a confirmation email / SMS once the order is shipped and another
email when the order is delivered.
In case you want to check the shipment status in between you can track your
order details at the link of our shipping partner.
Our Courier partner will deliver the product to you at the address provided by
you.
You may collect it after signing the acknowledgement with Contact No. It is
mandatory to give Telephone # or Mobile # of the person who receive the
package.
The customer should possess any one of the following documents as ID proof to
take delivery of the product:
- PAN Card
- Driving License
- Passport
- Voter ID Card
- Aadhar Card.
Note: It is recommended to all our esteemed customers, please use our products as per the suggestions of Physicians/Vaidyas/Hakims
