Returns/Refunds Help Center

At progenresearchlab.mysimplestore.com, we do our best to ensure that you are completely satisfied with our products delivery. We understand that returns may be necessary in some cases. And we are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return back the products to us. You may return the ordered item(s), or any item(s) included in the order, within 7 days of the arrival of your order. You may receive a full refund based on the conditions listed below:

Please note:  'Returns Policy' may vary depending on the specific nature of the products.

Refunds Possible If the Item(s) You Received:

-          is different from the ones you ordered;         

-          are lost or damaged during transit;

-          is past its expiry date;

-          is a defective item.

Returns and Refunds NOT Eligible If the Item(s) You Ordered:

-          is without original packing/accessories.

-          is used or tampered with.

-          is with no appropriate reasons than above mentioned in

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.